ServiceNow Engagement Manager

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for an Engagement Manager to join our team. As Engagement Manager, you are a customer focused leader, accountable for the successful delivery of solutions that meet client business needs. You will be motivated on building positive client relationships during projects though the assessing the client’s needs, identifying customer requirements, and developing cohesive projects that improve the business operations with more efficient procedures and systems. This role involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise. You are strong communicators who are comfortable working with different teams and have excellent organizational skills. Responsibilities • Build strong relationships with the customer by setting the right expectations, providing regular updates and being assertive when things go wrong • Take the lead in main customer meetings • Ensure customer have a clear understanding of our delivery methodology and all the tools in place for having visibility of project’s status and progress • Prepare executive summary reports • Facilitate the sales to delivery process by ensuring the Services team can understand customer’s needs, their business and how the proposal of value fits into those expectations • Work closely with Services team members to manage project schedules ensuring deliverables are achieved on time and in accordance with client’s requirements • Work closely with Services team members and customer's team to early detect risks that can have an impact on project's plans and clearly document them • Continually monitor and control the project scope, especially in some important milestones as: Kickoff, Workshops and UAT ensuring all changes are captured, evaluated, communicated, escalated (if applicable) and implemented (If applicable) • Take the lead in the pre and post Go-live preparation activities by effectively coordinating communication with stakeholders and the service Services Team • Ensure the project's learned lessons are documented and any corrective action is put in place. Requirements • Bachelor’s in software engineering, Computer Science, or related experience • 3+ years of consulting experience • 3 years of service management experience • Solid project management experience • 2+ years of ServiceNow experience • Excellent communication and presentation skills • Fluent English, Dutch is nice to have What we offer • A competitive salary based on your qualities and experience • NS business card to cover your commute expenses • 25 days of paid holiday per year • A laptop and a smartphone • A pension scheme • Health insurance • Organization driven by technology – we have a tremendous technology backbone • Access to Udemy, Cognizant Academy digital libraries for your continuous learning • Open, ‘can do’ team spirit and international environment that encourages making your ideas reality! Diversity and Inclusion at Cognizant At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative e...