Sales Coordinator (Order management) | German

What will you do? Building and maintaining sustainable relationships and trust with dealers through open, transparent, and interactive communication. Proactively handling customer What will you do? Building and maintaining sustainable relationships and trust with dealers through open, transparent, and interactive communication. Proactively handling customer complaints by providing appropriate solutions and alternatives and follow up to ensure resolution Managing and coordinating the order cycle and to insure timely and accurate processing of orders Completing and coordinating all the necessary administrative tasks relating to (but not limited to) e.g., specification change requests, shipping/delivery schedules, customer complaints, insurance claims, letters of credits, credit notes etc. Ensuring that all the necessary sales invoices are completed, processed, and issued at month end for the financial month end closure Maintaining accurate dealer records You will be working for the following markets: Scandinavia, Baltics and Eastern Europe Visiting dealers to communicate updates, provide support and training (max. 2 times per year, for max. 2 days business trips) Actively promoting the company brand by assisting / representing company at exhibitions, trade Fairs / dealer meetings, etc. (Usually 5 times per year depends on the area. In this case it might be max. 2 times per year. Some trade shows are a couple of days - up to 1 whole week) Who are you? You have MBO+ or HBO working and thinking level Minimum of 3 years work experience in customer service and supply chain You are good at coordinating, you have strong & effective communication skills, time management & organizational skills, pro-active mindset, proficiency with computer tools: MS Office, working knowledge of SAP (or other ERP system and CRM), German must be at C2 level & English : Business level required- written and spoken Experience with logistics and supply chain processes, strong attention to detail with the ability to multitask in a fast-paced, dynamic, and team-driven environment. Hands-on mentality. Excellent Problem-Solving Skills Self-motivated and disciplined with the ability to work effectively with little supervision. Willingness to travel for work Note: You must live in Almere region (the company will move to Lelystad in Summer 2025) Candidates who live abroad, will not be considered. Our client does not do sponsorship, candidates must have a valid working permit for the Netherlands.