Release Manager

We are seeking a highly motivated and experienced Release Manager to join our team in the office. This individual will play a key role in managing the release lifecycle of our products while also being responsible for Triaging and allocating Level 3 support tickets. You will ensure the smooth delivery of software releases, coordinate with multiple teams across the organization, and oversee the resolution of critical production issues. Experience working in a SAFe (Scaled Agile Framework) environment is crucial, as the role requires a strong understanding of Agile release management practices. If you are an experienced Release Manager who thrives in a fast-paced environment and is passionate about delivering high-quality software releases, we would love to hear from you! Apply now and help us drive successful releases while supporting our critical production needs.

• Plan, coordinate, and manage the end-to-end release processes for multiple projects.
• Schedule, manage, and communicate releases across the internal Legisway community.
• Work closely with Product Owners, Product Managers, Scrum Masters, and development teams to ensure timely and smooth delivery of releases.
• Ensure that releases are delivered on time and within scope, while maintaining high-quality standards.
• Lead release planning meetings and manage release readiness reviews.

• Triage and distribute Level 3 support tickets, ensuring timely and effective solutions for critical production issues.
• Work closely with the development and operations teams to track and resolve complex issues.
• Provide clear communication and updates to stakeholders on the status of critical support cases.
• Act as an escalation point for major incidents and manage them through to resolution.

• Work in a cross-functional team environment, coordinating with various departments such as development, QA, operations, and product management.
• Ensure alignment of release planning with business goals and objectives.
• Maintain strong communication with internal and external stakeholders, ensuring clear visibility of release schedules and support ticket progress.
• Facilitate post-release retrospectives and contribute to continuous improvement of the release process.

• Ensure that all releases comply with internal security, audit, and quality requirements, escalate to manager when not.
• Identify and manage risks related to the release process, mitigating any issues that could affect release quality or timing.
• Establish and monitor KPIs related to release management and support performance.

• Strong understanding of the SAFe framework and Agile development methodologies.
• Proven Experience in Release Management within an Agile or SAFe environment.
• Experience ‘handling’ Level 3 Support for (critical) production issues.
• Solid planning and coordination experience for managing topics on a User Story level
• Excellent communication and coordination skills to work with cross-functional teams and manage stakeholder expectations.
• Experience in IT service management tools (e.g., YouTrack, ServiceNow).
• Effective interpersonal and communication skills
• Proficiency in English is a must, French or Dutch is a plus.
• Able to create and monitor KPIs monthly to take informed decisions.
• You are autonomous, accountable, professional and able to do transversal management among various geographical regions.

Preferred Qualifications:

• Experience in the software or technology industry, preferably Legisway or other Legal management solutions.
• Understanding of Support processes methodology and procedures (ITIL framework / other.)
• Knowledge of cloud infrastructure and DevOps practices.
• Certifications in SAFe or other Agile methodologies.