Product Service Engineer

At Hyster-Yale, you will simultaneously build a sustainable career within a leading international company and contribute to the development of the most innovative (lift) trucks in the industry. You will work (internationally) with the brightest minds in the industry, work on themes such as sustainability, electrification and hydrogen and contribute to innovative custom solutions for customers. In short, at Hyster-Yale you will work on things that matter. Hyster-Yale has 90 years of experience in designing and building smaller pallet trucks up to the largest jumbo trucks (52 tons) and is a globally operating organization and has had a location in the Netherlands/Nijmegen since the 1950s. Hyster-Yale designs, assembles, sells and provides service to lift trucks (8-52 tons) under the Hyster and Yale brand names. There are two assembly lines in Nijmegen for the largest trucks in the range: the Big Truck line and Jumbo Truck line. More than 750 people work at the Nijmegen location, divided over three divisions: 400 people in manufacturing, 200 at the Big Truck Development Centre (Engineering) and more than 150 at the After Market (after sales) organization. 

As a Product Service Engineer, you are the primary point of contact for internal and external technical and application-related issues and questions about Big Truck products. Initially, you will focus specifically on high-voltage, electric, and hydrogen-powered trucks, including terminal tractors. These are expansions of the current portfolio and are in development. Over time, the current production models with internal combustion engines will be added to the scope to provide support.

• Completed higher professional education (HBO) in Automotive Engineering or Electrical Engineering; Knowledge of vehicle systems, especially electrical architecture, is a plus.
• At least 5 years of experience in the automotive or a comparable sector—such as agriculture.
• Excellent communication skills, fluent in English and Dutch. Other languages are a plus.
• Creative thinker with strong problem-solving skills.
• Works well under pressure and can prioritize and manage multiple tasks with conflicting deadlines - this job includes some fieldwork and requires travel.
• Previous experience in a customer-oriented role is a plus.

The main responsibilities of this role:

• Identify technical service issues and collaborate with relevant internal departments to resolve them. Implement timely solutions to prevent similar issues in the future.
• Support new technology during the technical development phase and with the first production trucks at the customer's location.
• Perform commissioning and on-site setup to assist dealers and customers with truck deliveries; Participate in new product development projects to cover the outcomes of After Market projects.
• Provide technical and operational training to dealers and end customers.
• Support the technical training department in creating training materials.

Hyster-Yale falls under the collective labor agreement for the metal and electrical industry and uses a market-conform, transparent classification per position.

Other employment conditions and extras:

• 8% holiday allowance
• 27 days of leave plus 13 ADV days per year with a full-time employment contract
• Possibility to sell 6 ADV days per year, being 2.3% salary
• Possibility to buy (plus 10) or sell (minus 6) vacation days
• PME pension fund (mandatory participation in accordance with collective labor agreement)
• Possibility for hybrid working (in consultation with manager, maximum 2 days per week with full-time employment, if position permits)
• Gross/net benefit (Fiscfree), such as purchase of bicycle, sports subscription, etc.
• Flexible working hours, where you can start your working day between 7:00 am and 9:30 am (if the position allows it)
• Travel allowance of €0.19 cents per KM, with a max of 30 KM one way (the first 7.5 KM are not included) with a max allowance of €11.40 EUR per day
• After starting, you will have access to the employee handbook containing all the above-mentioned and additional information, such as discounts on insurance, company health care package, etc.