Operational Service Delivery Manager
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | |
| Opleidingsniveau | Zie onder |
| Organisatie | Luminus |
| Contactpersoon | Zie onder |
Informatie
Join us as an Operational Service Delivery Manager (OSDM) for our OptiGen vertical and take charge of overseeing the SaaS applications and infrastructure that power our Power/Gas Optimization and Generation departments. This is a great opportunity for someone with a technical background and strong service delivery management skills to shape the future of energy technology and ensure operational excellence.
What You’ll Do
- Oversee application lifecycle management (LCM) and ensure servers and apps are up to date.
- Collaborate with vendors, DevOps, and internal teams for smooth updates and changes.
- Manage disaster recovery plans (DRP) and ensure business continuity.
- Maintain strong partnerships with third-party vendors and monitor SLAs.
- Be part of a 24/7 on-call rotation, solving technical issues and coordinating with internal teams.
What You Bring
- Extensive experience with ITIL and service delivery management.
- Technical background with knowledge of incident management and problem-solving.
- Strong stakeholder and partner management skills.
- Ability to manage multiple priorities and work under pressure.
- Proactive approach with excellent communication skills.
Why Join Us?
- Be a key player in managing the service delivery of critical SaaS applications.
- Collaborate with diverse teams and vendors to optimize performance and delivery.
- Work in a dynamic, growth-oriented environment with a strong focus on continuous improvement.
- Benefit from a flexible and inclusive work environment.
Omschrijving
Join us as an Operational Service Delivery Manager (OSDM) for our OptiGen vertical and take charge of overseeing the SaaS applications and infrastructure that power our Power/Gas Optimization and Generation departments. This is a great opportunity for someone with a technical background and strong service delivery management skills to shape the future of energy technology and ensure operational excellence.
What You’ll Do
- Oversee application lifecycle management (LCM) and ensure servers and apps are up to date.
- Collaborate with vendors, DevOps, and internal teams for smooth updates and changes.
- Manage disaster recovery plans (DRP) and ensure business continuity.
- Maintain strong partnerships with third-party vendors and monitor SLAs.
- Be part of a 24/7 on-call rotation, solving technical issues and coordinating with internal teams.
What You Bring
- Extensive experience with ITIL and service delivery management.
- Technical background with knowledge of incident management and problem-solving.
- Strong stakeholder and partner management skills.
- Ability to manage multiple priorities and work under pressure.
- Proactive approach with excellent communication skills.
Why Join Us?
- Be a key player in managing the service delivery of critical SaaS applications.
- Collaborate with diverse teams and vendors to optimize performance and delivery.
- Work in a dynamic, growth-oriented environment with a strong focus on continuous improvement.
- Benefit from a flexible and inclusive work environment.
