On Site Server Field Application Engineer (FAE)
Branche | Zie onder |
Dienstverband | Direct bij werkgever |
Uren | 32 - 40 uur |
Locatie | Eindhoven |
Opleidingsniveaus |
MBO HBO / bachelor Universitair WO / master |
Organisatie | Giga-byte Technology BV |
Contactpersoon |
Mechala Li 0402902072 |
Informatie
GIGABYTE, a global leader in server and IT hardware, is seeking a talented Server Field Application Engineer (FAE) to join our dynamic Gigacomputing team in Eindhoven, Netherlands.
As a pioneer in advancing cloud and AI computing systems, we're looking for individuals who thrive in collaborative environments and are eager to shape the future of technology. In this role, you'll provide on-site customer support, resolve complex technical issues, and contribute to product development. With your expertise in server architecture, Linux, and strong communication skills, you'll play a pivotal role in our ongoing expansion and success.
Join GIGABYTE, where innovation, quality, and reliability are at the forefront of our mission to elevate user experiences through cutting-edge hardware solutions. If you're ready to make your mark in the world of enterprise computing, we encourage you to apply and become part of our trailblazing force! 🚀
Your Role:
As a FAE, you will be tasked with assisting customers in resolving Pre & after-sales technical issues including product usage and hardware/software related topics.
You will also be expected to coordinate internal resources and cross-functional team communication in the process of finding needed solutions/information for Customers' technical inquiries.
In turn you will also provide customer feedback to Product Management and Marketing Teams to enhance future product development and promotion strategies.
Therefore, a problem-solving mindset, on-site customer support abilities, technical presentation/communication skills will enable you to be successful in the FAE role.
Job Responsibilities
Develop hands-on experience with GIGABYTE Enterprise products, with support from Taiwan HQ teams (BIOS & Firmware & Drivers, Mechanical, Quality Assurance, Design & Validation, Production, Product Management).
Collaborate with Taiwan HQ and local FAE team to identify root causes of reported technical issues.
Provide technical presentation/explanation to Customers for reported technical issues and report on follow-up progress of implemented resolution.
Configure and set up test server systems to reconstruct/simulate reported technical issues; configure and set up test server systems for remote access by Customers for Proof-of-Concept (PoC).
Carry out on-site visits at Customers' facilities to understand Customers' operations and enable solution integration and issue resolution.
Support business Events when necessary. You will teamwork with EMEA local Customers and Partners, EMEA Sales Team and Marketing Team.
Omschrijving
GIGABYTE, a global leader in server and IT hardware, is seeking a talented Server Field Application Engineer (FAE) to join our dynamic Gigacomputing team in Eindhoven, Netherlands.
As a pioneer in advancing cloud and AI computing systems, we're looking for individuals who thrive in collaborative environments and are eager to shape the future of technology. In this role, you'll provide on-site customer support, resolve complex technical issues, and contribute to product development. With your expertise in server architecture, Linux, and strong communication skills, you'll play a pivotal role in our ongoing expansion and success.
Join GIGABYTE, where innovation, quality, and reliability are at the forefront of our mission to elevate user experiences through cutting-edge hardware solutions. If you're ready to make your mark in the world of enterprise computing, we encourage you to apply and become part of our trailblazing force! 🚀
Your Role:
As a FAE, you will be tasked with assisting customers in resolving Pre & after-sales technical issues including product usage and hardware/software related topics.
You will also be expected to coordinate internal resources and cross-functional team communication in the process of finding needed solutions/information for Customers' technical inquiries.
In turn you will also provide customer feedback to Product Management and Marketing Teams to enhance future product development and promotion strategies.
Therefore, a problem-solving mindset, on-site customer support abilities, technical presentation/communication skills will enable you to be successful in the FAE role.
Job Responsibilities
Develop hands-on experience with GIGABYTE Enterprise products, with support from Taiwan HQ teams (BIOS & Firmware & Drivers, Mechanical, Quality Assurance, Design & Validation, Production, Product Management).
Collaborate with Taiwan HQ and local FAE team to identify root causes of reported technical issues.
Provide technical presentation/explanation to Customers for reported technical issues and report on follow-up progress of implemented resolution.
Configure and set up test server systems to reconstruct/simulate reported technical issues; configure and set up test server systems for remote access by Customers for Proof-of-Concept (PoC).
Carry out on-site visits at Customers' facilities to understand Customers' operations and enable solution integration and issue resolution.
Support business Events when necessary. You will teamwork with EMEA local Customers and Partners, EMEA Sales Team and Marketing Team.
Functie eisen
RequirementsBachelor’s degree in Computer Engineering, Electrical Engineering, or a related field.
Minimum of 3 years of experience in server hardware and software support.
Proficiency in diagnosing and troubleshooting server-related issues.
Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
Willingness to travel frequently within the region for on-site support and client meetings.
Benefits
A challenging position in a leading international company
Training to advance your technical expertise at a leading technology company.
A company phone and laptop.
Pension scheme
25 days holiday a year and 8% holiday allowance
Salary will be evaluated based on academic background and years of related work experience.
If you’re excited about this opportunity, we encourage you to submit your C.V. and a motivation letter in English to hr@giga-byte.nl.