IT Support Engineer - Haarlem

Deskside/IT Support Engineer - Fluent in DutchWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and more successful. This is your chance to be part of the success story: we are looking for a IT Support Engineer – Haarlem to join our Infrastructure Services Team. Studies show that women and underrepresented groups tend to apply for jobs only when they fulfill 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.About Cognizant Infrastructure ServicesToday’s customers want seamless, intuitive, and personalized experiences while they’re using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model.More information? Please visitAbout Role:We are looking for a Deskside/IT Support Engineer. This position will take responsibility for managing ticket system and working collaboratively with customer and internal teams, Candidate should have some hold on Dutch language.Role & Responsibilities:

• CIS Deskside Support with a minimum of 2 years of experience in maintaining, analyzing, troubleshooting (hardware and software), conduct daily ticket/queue management.
• Repair or replace damaged hardware & Install, upgrade, and configure hardware /software components to ensure usability by end users.
• Being aware of command languages for remotely installing and managing the applications.
• Manage Inventory – creating forecasts for the upcoming months and ordering the hardware based on the requirements, Taking care of shipping damaged/faulty hardware and receiving replacements.
• Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role. On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.
• Most deskside support professionals work full-time in an office environment. However, many do not work common nine-to-five hours. Due to their vital role in supporting businesses 24/7, they may be required to work nights or weekends. Deskside support technicians take repair requests in person and by email, phone, or live chat. Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation, Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support.

What we offer:

• A competitive salary based on your qualities and experience.
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning.
• NS business card to cover your commute expenses.
• 25 days of paid holiday per year.
• A laptop and a smartphone.
• A pension scheme.
• Organization driven by technology – we have a tremendous technology backbone.
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity group...