IT Service Desk Operator
| Branche | Zie onder |
| Dienstverband | Direct bij werkgever |
| Uren | Zie onder |
| Locatie | Arnhem |
| Salarisindicaties | 0-5.000 |
| Opleidingsniveau | Zie onder |
| Organisatie | Werken op IPKW |
| Contactpersoon |
Fleur Cornelissen 026 702 44 90 |
Informatie
We are looking for an enthusiastic new team member to join our IT Operations team. As IT Service Desk Operator you are responsible for the 1st level of technical support. You will be supporting office colleagues, developers and external parties in their operational IT needs. You will monitor incoming tickets and provide the ticket reporters with a satisfying solution. The tickets cover subjects such as:
- Onboarding of new colleagues across different countries
- Provisioning of new workplaces
- Maintenance of workplaces
- Software installation and maintenance
- Phone-system and mobile phone enrollment and maintenance
- User management (Active Directory)
- Permission management
- Purchasing of needed IT-facilities
- Documentation and process improvements in the 1st line support
- To find solutions to more complex issues you work together with other (2nd or 3rd level) team members.
This job requires you to be present in the office of our headquarters in Arnhem (Netherlands) for at least 4 days per week.
Omschrijving
We are looking for an enthusiastic new team member to join our IT Operations team. As IT Service Desk Operator you are responsible for the 1st level of technical support. You will be supporting office colleagues, developers and external parties in their operational IT needs. You will monitor incoming tickets and provide the ticket reporters with a satisfying solution. The tickets cover subjects such as:
- Onboarding of new colleagues across different countries
- Provisioning of new workplaces
- Maintenance of workplaces
- Software installation and maintenance
- Phone-system and mobile phone enrollment and maintenance
- User management (Active Directory)
- Permission management
- Purchasing of needed IT-facilities
- Documentation and process improvements in the 1st line support
- To find solutions to more complex issues you work together with other (2nd or 3rd level) team members.
This job requires you to be present in the office of our headquarters in Arnhem (Netherlands) for at least 4 days per week.
Functie eisen
This is you:
- You have finished a post-secondary (in Dutch: MBO) IT related study
- You have at least 1 year experience in a similar position and with multi-platform IT Operations environments.
- You have experience with IT Operations concepts such as monitoring, back-up, restore, disaster recovery, performance, troubleshooting and root cause analysis.
- You have knowledge of application installation and methodologies for automated installation.
- You can effectively prioritize and execute tasks in a high-pressure environment.
- You can work both independently and in a team environment.
- You are precise in your work and inform users about progress on their ticket, also if no immediate solution is available.
- Your strong communication skills enable you to effectively communicate with the appropriate level of technical detail for your audience.
- You are fluent in English (Dutch, German or French are a plus).
In case you also bring the following, that is seen as a real plus:
- Experience with Microsoft Azure (IaaS/PaaS/SaaS), Microsoft Endpoint Manager(Intune), Cloud platform management;
- Experience with Jira cloud and Confluence;
- Experience with Microsoft Windows Server, Active Directory and Exchange Online/Office 365;
- Thorough understanding of security risks in the current business computing environment;
- Knowledge of networking technologies including Tele-conference Solutions.
