IT Business Partner

MM Flowers is a dynamic and growing company supplying fresh flowers and bouquets to the retail sector in the UK and Europe. We are ready to welcome you to our team!

As an IT Business Partner (Customer Success Manager) at MM Flowers, you will drive service delivery excellence and manage end-to-end IT service relationships across the business. This role focuses on implementing technology and continuous improvement to transform the way we work. You will be a key figure in ensuring customer-centric decisions, building strong stakeholder relationships, and improving IT services. Your contributions will be vital in enhancing the effectiveness of our IT systems and processes.

Critical Success Factors:

• Work collaboratively with teams across the business to drive transition and change.
• Ensure IT services meet business requirements and align with operational needs.
• Engage with Manufacturing, Operations, Commercial, and Support teams from both technical and process perspectives.
• Improve ITIL processes and collaborate with project teams to introduce new services and systems.

Key Responsibilities:

• Establish and maintain strong relationships with internal stakeholders and third-party vendors, ensuring high-performance IT services.
• Conduct regular service reviews and influence senior management to drive continuous improvement.
• Challenge existing practices and make recommendations based on industry best practices.
• Take ownership of complex issues, shaping designs and delivering solutions in collaboration with technical teams.
• Serve as the Subject Matter Expert (SME) during major incidents and high-priority issues.
• Support the successful delivery of small projects and ensure effective communication with business stakeholders.
• Assist with incident management, prioritizing and improving problem management processes.
• Ensure adherence to ITIL framework for service delivery, including monitoring, control, and support processes.
• Oversee service introduction and transition quality, ensuring they meet operational needs.
• Manage change control and enhancement tracking across business systems.
• Engage Subject Matter Experts (SMEs), champions, and end users for meetings, training, and User Acceptance Testing (UAT).
• Act as the ‘Champion’ for customers, collaborating with IT leadership and technical teams to deliver value-added services.
• Participate in an on-call support rota for business-critical issues.

Skills and Experience:

• Ability to embrace change and engage teams and individuals in the process.
• Proactive, results-driven approach with strong initiative and problem-solving capabilities.
• Excellent communication, customer service, and stakeholder management skills.
• Strong data analytical skills and experience in Manufacturing/FMCG environments.
• Ability to take a leadership role in IT incident escalations.
• Exposure to or interest in developing ITIL expertise.

Who are you?

• Curious and eager to learn.
• Self-motivated and able to work independently.
• Detail-oriented with a focus on quality.
• Proactive with a results-driven mindset.
• Strong communicator at all levels.
• Problem-solver with a logical and creative approach.
• Adaptable and excited about change.
• Committed to delivering excellent service

What We Offer:

• A dynamic, collaborative working environment within a growing company.
• Opportunities for career development and advancement.
• Access to training and development programs, including the potential to earn ITIL certification.
• A competitive salary with benefits, including health insurance and pension schemes.
• Flexibility in working hours and the possibility of hybrid working.
• Supportive leadership team focused on continuous improvement and innovation.
• The opportunity to make a real impact on the business and contribute to exciting change projects.

Interested?

• Have you become enthusiastic about this position? We look forward to receiving your application! Send your CV and motivation to Quinty Bouckaert (HR officer): euhrteam@mm-flowers.com

Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.