Interim Customer Management Manager - Food
| Branche | bouwkunde en installatietechniek |
| Dienstverband | ZZP |
| Uren | 32 - 40 uur |
| Locatie | Amersfoort |
| Opleidingsniveau | HBO / bachelor |
| Organisatie | independent recruiters |
| Contactpersoon |
Gerlagh |
Informatie
We have an exciting opportunity for a Customer Management Manager in the food industry!
In this position, your primary responsibility will be to manage a team of specialists, from recruitment to development and coaching, serving as their first point of contact. Your focus will be on executing effective processes, achieving the service goals, increasing customer satisfaction, and continuously driving process and system improvements to enhance the services even further!
To be successful in this role, you must possess a strong ability to manage day-to-day challenges while keeping a keen eye on stakeholder management. If you are readily available to start and meet these qualifications, then we are looking for you! Apply now!
Key Responsibilities:
* Manage the team's performance at a total team and individual employee level. Being responsible for the end to end people management (recruit, develop, coach and retain talent) and evaluating their performance;
* Ensure the execution of our Customer Service policies, embracing uniform way of working and optimize the contribution of CMO role in customer connectivity teams
* Manage and build strong relation with (in and external) stakeholders;
* So the team is able to translate deals made by sales into our internal organization, by cooperating with various departments (Demand planning, Order Fulfillment, Quality Specialists, Product Management, etc.);
* Ensure a continuous improvement mindset and culture;
* To identify improvement areas within End to End order to cash processes, forecasting, customer complaints and contract management and lead/execute associated projects;
* Ensure the team manages customer masterdata in a timely, accurate and complete way and drive key user model/ownership;
* Develop and promote use of relevant (digital) tools to support Sales & Operational processes;
* Striving for best-in-class performance towards our customers and delivering our Service performance goals.
The total Customer Management Team consists of X employees, split in two segments, with various background and nationalities.
As a team we aim to reach the best results for our company with a result driven mentality where fun is an important factor as well.
For this job you will get around €85,- per hour.
How we'll proceed?
Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.
Omschrijving
We have an exciting opportunity for a Customer Management Manager in the food industry!
In this position, your primary responsibility will be to manage a team of specialists, from recruitment to development and coaching, serving as their first point of contact. Your focus will be on executing effective processes, achieving the service goals, increasing customer satisfaction, and continuously driving process and system improvements to enhance the services even further!
To be successful in this role, you must possess a strong ability to manage day-to-day challenges while keeping a keen eye on stakeholder management. If you are readily available to start and meet these qualifications, then we are looking for you! Apply now!
Key Responsibilities:
* Manage the team's performance at a total team and individual employee level. Being responsible for the end to end people management (recruit, develop, coach and retain talent) and evaluating their performance;
* Ensure the execution of our Customer Service policies, embracing uniform way of working and optimize the contribution of CMO role in customer connectivity teams
* Manage and build strong relation with (in and external) stakeholders;
* So the team is able to translate deals made by sales into our internal organization, by cooperating with various departments (Demand planning, Order Fulfillment, Quality Specialists, Product Management, etc.);
* Ensure a continuous improvement mindset and culture;
* To identify improvement areas within End to End order to cash processes, forecasting, customer complaints and contract management and lead/execute associated projects;
* Ensure the team manages customer masterdata in a timely, accurate and complete way and drive key user model/ownership;
* Develop and promote use of relevant (digital) tools to support Sales & Operational processes;
* Striving for best-in-class performance towards our customers and delivering our Service performance goals.
The total Customer Management Team consists of X employees, split in two segments, with various background and nationalities.
As a team we aim to reach the best results for our company with a result driven mentality where fun is an important factor as well.
For this job you will get around €85,- per hour.
How we'll proceed?
Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.
Functie eisen
Qualifications:* Service and result oriented team player with excellent leadership skills;
* Strong communication competences and stakeholder/relation management;
* Capable to build a true relation of trust with team, as well as Commercial and Supply chain business partners;
* A pragmatic, fact-based, solution oriented can-do mindset with a strong sense of ownership;
* To guarantee right decision making, with strong change management and project management skills;
* 4 years relevant work experience within a distribution, customer service or logistics environment in a corporate company structure;
* Fluent in Dutch and/or English, International and cultural sensitive;
* Accurate and disciplined / capable of dealing with stress and deadlines.
![Mail deze vacature](mailto:?subject=Vacature "Interim Customer Management Manager - Food" op Joof.nl&body=Interim Customer Management Manager - Food%0D%0A%0D%0A<img src="https://counter.adcourier.com/aWxzZS44ODc4My41MjE5QGluZGVwZW5kZW50cmVjcnVpdGVycy5hcGxpdHJhay5jb20.gif"><p>We have an exciting opportunity for a Customer Management Manager in the food industry!</p><p>In this position, your primary responsibility will be to manage a team of specialists, from recruitment to development and coaching, serving as their first point of contact. Your focus will be on executing effective processes, achieving the service goals, increasing customer satisfaction, and continuously driving process and system improvements to enhance the services even further!<br /> <br /> To be successful in this role, you must possess a strong ability to manage day-to-day challenges while keeping a keen eye on stakeholder management. If you are readily available to start and meet these qualifications, then we are looking for you! Apply now!</p><p>Key Responsibilities:</p><p><br /> * Manage the team's performance at a total team and individual employee level. Being responsible for the end to end people management (recruit, develop, coach and retain talent) and evaluating their performance;<br /> * Ensure the execution of our Customer Service policies, embracing uniform way of working and optimize the contribution of CMO role in customer connectivity teams<br /> * Manage and build strong relation with (in and external) stakeholders;<br /> * So the team is able to translate deals made by sales into our internal organization, by cooperating with various departments (Demand planning, Order Fulfillment, Quality Specialists, Product Management, etc.);<br /> * Ensure a continuous improvement mindset and culture;<br /> * To identify improvement areas within End to End order to cash processes, forecasting, customer complaints and contract management and lead/execute associated projects;<br /> * Ensure the team manages customer masterdata in a timely, accurate and complete way and drive key user model/ownership;<br /> * Develop and promote use of relevant (digital) tools to support Sales & Operational processes;<br /> * Striving for best-in-class performance towards our customers and delivering our Service performance goals.</p><p>The total Customer Management Team consists of X employees, split in two segments, with various background and nationalities.<br /> As a team we aim to reach the best results for our company with a result driven mentality where fun is an important factor as well.<br /> </p><p>For this job you will get around €85,- per hour.</p><p>How we'll proceed?</p><p>Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.</p>%0D%0A%0D%0AZie https://www.joof.nl/vacature-interim-customer-management-manager-food-amersfoort/){kind=link}