Global Creative Operations Manager

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. 

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

We're looking for a Creative Operations Manager to join our Studio Operations team within the Global Creative Studio. In this role, you'll manage the workflows, resources, and processes essential for the smooth operation of our creative studio. You'll help optimize creative workflows, review service-level agreements (SLAs), explore and implement new tools, and ensure seamless and efficient collaboration among team members and stakeholders. If you're passionate about improving processes and keeping teams running smoothly, we'd love to hear from you!

• Manage and optimize creative workflows, ensuring projects move smoothly from briefing to delivery.
• Maintain clear communication among creative teams, stakeholders, and external partners to ensure alignment and clarity.
• Review and analyze performance metrics, regularly assessing workflow efficiency and effectiveness.
• Continuously improve processes and procedures, implementing tools and best practices to enhance team productivity.
• Resolve day-to-day operational issues or bottlenecks, offering solutions quickly and efficiently
• Stay informed about industry trends and tools, proactively suggesting new ideas or technologies to streamline studio operations.
• Lead performance analysis of existing tools and propose actions to enhance efficiency and maximise value across the business
• Provide technical training and onboarding support to enhance the team’s capability with new software and tools. 
• Maintain comprehensive documentation, including process guidelines, workflow maps, to support transparency and continuous improvement

• Multiple experience in creative operations, studio management, or related roles.
• Proven track record managing and optimizing creative workflows and processes.
• Experience working with creative teams, including designers, copywriters, photographers, and production specialists.
• Strong understanding of project management tools (e.g., Asana, Monday.com, Jira).
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.
• Solid knowledge of resource planning
• Excellent skills in communication and collaboration, capable of aligning diverse stakeholders.
• Experience reviewing and implementing service-level agreements (SLAs) and performance metrics.
• Proven ability to identify bottlenecks and implement workflow improvements and process efficiencies.
• Familiarity with industry-standard creative and digital asset management (DAM) tools (e.g., Adobe Creative Suite, Cloudinary).

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. 

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. 

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

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