Customer Service Representative
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Rotterdam |
| Opleidingsniveau | Zie onder |
| Organisatie | MS7 Uitzendbureau |
| Contactpersoon | Zie onder |
Informatie
In this Customer Service Officer role, you will be the point of contact for the customer. You handle all customer queries and ensure that the entire Order Management process runs smoothly. If there are any bottlenecks, you will discuss them with the customer and use your out-of-the-box thinking to ensure that they are resolved as quickly as possible.
You will be working in a nice international team of 8 colleagues and together you will take care of the entire EMEA region.
Over het bedrijfDeze opdrachtgever is gespecialiseerd in chemische processen waar allerlei grondstoffen worden gemaakt.Over de functie- Building good relationships with customers through regular contact and site visits.
- Processing and handling orders, including following up on samples and complaints.
- Answering customer queries quickly and efficiently.
- Assess customer expectations and provide solutions that work.
- Liaise with other departments within the organisation on a daily basis.
- Work on improvements in the order management process by identifying risks and opportunities.
- Keeping structure and overview, even in busy situations.
- A Bachelor's degree or equivalent experience.
- Experience in Customer Service or Supply Chain is a plus, especially in an international environment.
- Knowledge of SAP and logistics processes, including INCO terms and customs documentation.
- Excellent command of the English language, both oral and written. Other languages are a plus.
- A team player who communicates clearly and collaborates easily.
- An eye for detail and a flexible attitude to change.
- A good salary commensurate with your experience between €3000,- en €3500,-
- Travel allowance.
- Opportunities to grow within the organisation.
- A one-year contract with the prospect of permanent employment.
- Working in an enthusiastic and committed team.
- 13th month
Omschrijving
In this Customer Service Officer role, you will be the point of contact for the customer. You handle all customer queries and ensure that the entire Order Management process runs smoothly. If there are any bottlenecks, you will discuss them with the customer and use your out-of-the-box thinking to ensure that they are resolved as quickly as possible.
You will be working in a nice international team of 8 colleagues and together you will take care of the entire EMEA region.
Over het bedrijfDeze opdrachtgever is gespecialiseerd in chemische processen waar allerlei grondstoffen worden gemaakt.Over de functie- Building good relationships with customers through regular contact and site visits.
- Processing and handling orders, including following up on samples and complaints.
- Answering customer queries quickly and efficiently.
- Assess customer expectations and provide solutions that work.
- Liaise with other departments within the organisation on a daily basis.
- Work on improvements in the order management process by identifying risks and opportunities.
- Keeping structure and overview, even in busy situations.
- A Bachelor's degree or equivalent experience.
- Experience in Customer Service or Supply Chain is a plus, especially in an international environment.
- Knowledge of SAP and logistics processes, including INCO terms and customs documentation.
- Excellent command of the English language, both oral and written. Other languages are a plus.
- A team player who communicates clearly and collaborates easily.
- An eye for detail and a flexible attitude to change.
- A good salary commensurate with your experience between €3000,- en €3500,-
- Travel allowance.
- Opportunities to grow within the organisation.
- A one-year contract with the prospect of permanent employment.
- Working in an enthusiastic and committed team.
- 13th month
