20 dec 2024
Customer Service Representative (B2B)
| Branche | reclame, marketing en promotie |
| Dienstverband | Direct bij werkgever |
| Uren | Zie onder |
| Locatie | Maastricht |
| Salarisindicaties | 0-5.000 |
| Opleidingsniveau | Zie onder |
| Organisatie | SD Worx Professionals |
| Contactpersoon |
Jari Luijten +31 88 666 07 06 |
Informatie
Your Key Responsibilities:
- Order Processing Excellence: You meticulously manage incoming orders for global brands using SAP, overseeing the entire process from order entry to shipping and providing post-sales support.
- Streamlining Customer Service: Assist the customer service team in processing new material requests and establishing new customer files to ensure efficient operations.
- Sample Coordination: On client requests, coordinate the provision of product samples and technical data sheets. You diligently record sample requests and manage their timely shipment.
- Master Data Maintenance: Maintain accurate master data within SAP and generate insightful sales reports to support informed decision-making.
- Customer Complaint Resolution: Collaborate with the sales team to streamline administrative processes for handling customer complaints effectively.
- Effective Internal Liaison: Foster productive communication with various internal departments, including production sites and the supply chain, to obtain essential information related to customer queries, orders, and product details.
- Colleague Support: Stand ready to provide backup support to colleagues during their absences, vacations, or training periods.
Omschrijving
Your Key Responsibilities:
- Order Processing Excellence: You meticulously manage incoming orders for global brands using SAP, overseeing the entire process from order entry to shipping and providing post-sales support.
- Streamlining Customer Service: Assist the customer service team in processing new material requests and establishing new customer files to ensure efficient operations.
- Sample Coordination: On client requests, coordinate the provision of product samples and technical data sheets. You diligently record sample requests and manage their timely shipment.
- Master Data Maintenance: Maintain accurate master data within SAP and generate insightful sales reports to support informed decision-making.
- Customer Complaint Resolution: Collaborate with the sales team to streamline administrative processes for handling customer complaints effectively.
- Effective Internal Liaison: Foster productive communication with various internal departments, including production sites and the supply chain, to obtain essential information related to customer queries, orders, and product details.
- Colleague Support: Stand ready to provide backup support to colleagues during their absences, vacations, or training periods.
Functie eisen
Preferred Qualifications:
- Educational Background: Ideally, hold a bachelor's or master's degree in fields such as sales, administration, languages, or related disciplines.
- Collaborative Spirit: Thrive in a team-oriented environment, displaying a willingness to work closely with colleagues to achieve common goals.
- Customer-Centric Approach: Demonstrate a strong commitment to providing outstanding customer service, coupled with excellent organizational skills.
- Calm under Pressure: Maintain a composed and level-headed approach when faced with stressful situations, ensuring efficient problem-solving.
- Fluency in English: Proficiency in both spoken and written English is essential.
- SAP Knowledge: Familiarity with SAP systems is considered an asset, enhancing your qualifications for this role.
