22 nov 2024
Customer Service - Portoguese - Retail
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie |
Hoorn, Terschelling |
| Opleidingsniveau | Zie onder |
| Organisatie | Page Personnel |
| Contactpersoon | Zie onder |
Informatie
- Are you fluent in Portoguese and English?
- Are you a fresh graduate or experienced with customer support?
- Customer Engagement: Provide personalized assistance to customers, ensuring a high level of satisfaction and resolving queries efficiently.
- Sales Support: Collaborate with the sales team to manage product inquiries and assist with order placements.
- Issue Resolution: Handle complaints and process refunds or exchanges in line with company policies.
- Data Management: Maintain accurate records of customer interactions and feedback for continuous improvement.
- Team Collaboration: Work closely with cross-functional teams to improve the overall customer experience and implement service enhancements.
- Fluent in Portuguese and English (any other language is a plus)
- Strong customer service experience, preferably in retail or e-commerce
- Proficient in CRM systems and able to handle data efficiently
- Excellent problem-solving skills and a customer-first mindset
- Thrives in fast-paced environments and adapts quickly to changing demands
- Demonstrates cultural awareness and the ability to connect with diverse customers
- 7 months assignment + a potential extension for an indefinite term
- € based on full time
- Hybrid mode
- Pension scheme
- Travel allowances
- Training schemes
- International & friendly environment
Omschrijving
- Are you fluent in Portoguese and English?
- Are you a fresh graduate or experienced with customer support?
- Customer Engagement: Provide personalized assistance to customers, ensuring a high level of satisfaction and resolving queries efficiently.
- Sales Support: Collaborate with the sales team to manage product inquiries and assist with order placements.
- Issue Resolution: Handle complaints and process refunds or exchanges in line with company policies.
- Data Management: Maintain accurate records of customer interactions and feedback for continuous improvement.
- Team Collaboration: Work closely with cross-functional teams to improve the overall customer experience and implement service enhancements.
- Fluent in Portuguese and English (any other language is a plus)
- Strong customer service experience, preferably in retail or e-commerce
- Proficient in CRM systems and able to handle data efficiently
- Excellent problem-solving skills and a customer-first mindset
- Thrives in fast-paced environments and adapts quickly to changing demands
- Demonstrates cultural awareness and the ability to connect with diverse customers
- 7 months assignment + a potential extension for an indefinite term
- € based on full time
- Hybrid mode
- Pension scheme
- Travel allowances
- Training schemes
- International & friendly environment
