Customer service (German speaking)

• Are you immediately available for the coming 7 months + estension?Do you speak fluent German?

Over onze klantOur client is a well-established Retail company in the Retail sector, known for producing and distributing high-quality consumables across Europe.

They manage a vast portfolio of popular, fast-moving products, including packaged foods, snacks, and beverages, that are staples in households. Focusing on innovation and efficiency, they continually optimize store operations to meet high consumer demand.FunctieomschrijvingAs a Customer Service Specialist, you will be responsible for the following tasks:

Operational Support: Serve as the main point of contact for store teams, assisting with issues related to IT, HR, logistics, and finance.Problem Solving: Identify and escalate operational challenges, ensuring they are addressed promptly by the correct department.Ticketing System Management: Handle incoming queries through phone and ticketing systems, ensuring all requests are properly logged and tracked.Collaborative Work Environment: Work closely with a multicultural team to maintain high service standards and provide efficient support.ProfielMinimum of MBO educational levelFluent in German and English (any other language is a plus)Able to perform in morning and evening shifts. Sunday emergency service (remote work) is fairly distributed among the team.Collaborative mindset, working effectively with colleagues across departments, including IT, HR, and financeAanbod7 months assignment + extension Hybrid modePension schemeTravel allowancesTraining schemesInternational & friendly environmentConsultant: Francesco ProiettiVacature referentie: JN