16 dec 2024
Customer Service Agent
| Branche | logistiek en vervoer |
| Dienstverband | Uitzenden en detacheren |
| Uren | Zie onder |
| Locatie |
Born, Sittard-Geleen |
| Salarisindicaties | 0-5.000 |
| Opleidingsniveau | Zie onder |
| Organisatie | Onsite Services DHL Holtum |
| Contactpersoon |
Vera Godding +31 68 278 40 86 |
Informatie
You will work in a dynamic environment where each day brings something new. You will manage diverse interests from both the customer and the organization, taking on a variety of responsibilities, including customer service, planning and transport, and customs. Your tasks include:
- Acting as the primary point of contact for customers regarding specific operational questions and issues
- Monitoring the progress and handling of exceptional services and products
- Handling the administrative processing of customer service inquiries, including customer requests and complaints
- Responsible for the correct handling, both administratively and communicatively, of (customs) documentation for shipments
- Prioritizing and releasing orders in the system based on priority and date.
- Collaborating closely with your colleagues in the warehouse
Omschrijving
You will work in a dynamic environment where each day brings something new. You will manage diverse interests from both the customer and the organization, taking on a variety of responsibilities, including customer service, planning and transport, and customs. Your tasks include:
- Acting as the primary point of contact for customers regarding specific operational questions and issues
- Monitoring the progress and handling of exceptional services and products
- Handling the administrative processing of customer service inquiries, including customer requests and complaints
- Responsible for the correct handling, both administratively and communicatively, of (customs) documentation for shipments
- Prioritizing and releasing orders in the system based on priority and date.
- Collaborating closely with your colleagues in the warehouse
Functie eisen
- Experience with Microsoft Office, WMS & warehouse planning
- A strong customer service background with a passion to grow
- Good knowledge of customs documentation
- You are detail-oriented and have strong administrative skills
- You can work independently and know how to set priorities
- You are strong in communication and have excellent command of the English language, both written and spoken
