Customer Quality Engineer

Do you have a passion for quality and customer satisfaction?

Do you want to play a crucial role in ensuring the highest quality in the Semiconductor and Healthcare industries? Are you an expert at resolving quality issues and ensuring they never happen again? If so, the role of Customer Quality Engineer at Neways NAA is your next career step

Neways NAA is an influential player in the electronics industry, specializing in the Semiconductor and Healthcare sectors. Quality and customer satisfaction are central to us, and we work together to achieve the best results. Our work environment is collegial, driven, and offers plenty of opportunities for personal growth.

As a Customer Quality Engineer, you are the key player in resolving quality issues and complaints that arise with external customers. You ensure these complaints are resolved quickly, structurally, and permanently. Your results-oriented approach ensures that customers trust the quality of our products and services.

In this role, you will work closely with a team of about 25 colleagues, including Quality Engineers and Production Process Engineers. You will report directly to the Team Leader of Customer Quality.

Your key responsibilities include:

• Handling customer complaints and escalations.
• Developing quality improvement plans for your customers.
• Monitoring and reporting on KPIs.
• Initiating and participating in improvement activities.
• Supporting customer audits and following up on the results.

As a Customer Quality Engineer, you are customer-oriented and ask critical questions to get to the core of a problem. You know how to communicate tactfully with both the internal organization and the customer, and you build strong relationships. You are persuasive, results-driven, and work proactively on improvements.

Additionally, you have:

• A completed HBO or WO education in a technical field.
• Familiarity with the requirements of ISO 9001 and/or IATF 16949, and experience with methodologies such as PPAP, FMEA, and 8D.
• At least 5 years of experience in a similar role, preferably as a Quality Engineer.
• Experience in the automotive, semiconductor, or medical industries is a plus.
• Good command of both Dutch and English; German is a plus.

At Neways NAA, you will have the opportunity to make a significant contribution in a dynamic and healthy production environment. You will work in a driven team where you have plenty of freedom for personal initiatives and development. In addition to a competitive salary, you can expect:

• A salary ranging from €2800 to €5000 gross per month, depending on your knowledge and experience.
• 27 vacation days and 13 ADV days (reduction of working hours).
• Flexible start and end times.
• Training opportunities through our e-learning platform.
• A bicycle plan.

Interested? Send your CV and motivation to Mert Ates at m.ates@wfspro.nl. Don’t wait too long; seize this opportunity to take your career to the next level and apply today!