20 jan 2025
Customer Operations Specialist
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Amsterdam |
| Opleidingsniveau | Zie onder |
| Organisatie | Page Personnel |
| Contactpersoon | Zie onder |
Informatie
- Immediate start for one of the best in the FMCG industryDynamic, professional environment
- Daily Monitoring of customer orders placed via Portal, confirm order receipt within 24hrs and availability within 48 hours and advise customers and commercial teams on order status.
- Communicate proactively to internal and external customers on late deliveries/short shipments and order processing incidents, so that they may take appropriate action.
- Upon order shipment, issue commercial invoice and related documentation for delivery.
- Follow customer forecast adherence and provide information to all stakeholders (customer, commercial partner, planning).
- To log and follow-up on customer complaints until resolution to customer satisfaction. Establish root causes, perform analysis and implement/advise action plans in conjunction with appropriate parties (technical managers, co-packers and concentrate plants).
- Provide data and feedback relevant for KPI analysis as well as other internal and external reporting.
- Partner with planning department and supply sites to deliver a one-team approach to customers.
- Bachelor level of education
- Customer Operations experience
- SAP experience
- At least 2 years of relevant work experience in a Supply Chain and/or Order to Cash environment
- Familiar with Logistics (Incoterms, Tariff Codes, export documentation), Supply Chain processes (forecasting, planning, escalations, prioritizations, etc.), and other Order to Cash, etc.)
- IT skills: Outlook, Excel
- Team player
- A challenging and varied position within a international FMCG company
- A competitive salary and good secondary employment conditions
- Opportunities for personal and professional development
- A pleasant and collegial working atmosphere
- Flexible working hours and the option to work from home
- Contract until 11 April 2025 with a possibility (no guarantee) that the company could extend it longer once they have a better overview regarding the internal recruitment
Omschrijving
- Immediate start for one of the best in the FMCG industryDynamic, professional environment
- Daily Monitoring of customer orders placed via Portal, confirm order receipt within 24hrs and availability within 48 hours and advise customers and commercial teams on order status.
- Communicate proactively to internal and external customers on late deliveries/short shipments and order processing incidents, so that they may take appropriate action.
- Upon order shipment, issue commercial invoice and related documentation for delivery.
- Follow customer forecast adherence and provide information to all stakeholders (customer, commercial partner, planning).
- To log and follow-up on customer complaints until resolution to customer satisfaction. Establish root causes, perform analysis and implement/advise action plans in conjunction with appropriate parties (technical managers, co-packers and concentrate plants).
- Provide data and feedback relevant for KPI analysis as well as other internal and external reporting.
- Partner with planning department and supply sites to deliver a one-team approach to customers.
- Bachelor level of education
- Customer Operations experience
- SAP experience
- At least 2 years of relevant work experience in a Supply Chain and/or Order to Cash environment
- Familiar with Logistics (Incoterms, Tariff Codes, export documentation), Supply Chain processes (forecasting, planning, escalations, prioritizations, etc.), and other Order to Cash, etc.)
- IT skills: Outlook, Excel
- Team player
- A challenging and varied position within a international FMCG company
- A competitive salary and good secondary employment conditions
- Opportunities for personal and professional development
- A pleasant and collegial working atmosphere
- Flexible working hours and the option to work from home
- Contract until 11 April 2025 with a possibility (no guarantee) that the company could extend it longer once they have a better overview regarding the internal recruitment
