Customer Care Representative | German C1

Their European Customer Service division consists of two departments: Sales Support and Consumer Care. In the Consumer Care department you are responsible to provide excellent service to the consumers Their European Customer Service division consists of two departments: Sales Support and Consumer Care. In the Consumer Care department you are responsible to provide excellent service to the consumers and assist them with questions and issues that they might have. In this role you will have to be able to divide your attention to multiple tasks, since you will be in contact with consumers though various social media channels, email and via live chats. Your tasks and responsibilities: Providing service to consumers via live chat, email and social media. Deciding if a question, comment or complaint should be handled online or offline. Documenting your (follow-up) activities in their ERP and CRM systems Proposing improvements and recognizing opportunities in response to consumer questions and their processes. You have customer service experience You have excellent communication skills. You are emphatic and flexible. You have excellent English and German language skills. You have affinity with Social media. You think ahead and dare to take the initiative. You are available 24-32 hours per week.